FAQ

Frequently Asked Questions

Is there a free trial available for plans?

Yes there is a free 3 day trial for any of the plans listed above. You will not be charged and your trial will expire after the 3 days period ( it will not automatically charge your card).

Is support included in the plan?

Yes, free support is included with all plans, on discord (#premium-support) or through the website chat. Note that chat is not always available due to timezone difference, if you can’t find us leave us a message and one of our team members will reach out to you as early as possible.

Can I upgrade to another plan at any time?

Yes, all plans can be scaled up or down from your billing dashboard

Can I choose billing cycle?

You can choose to be billed monthly, quarterly, semi-annually or yearly. Note that you save the most when you get a yearly plan.

Can I cancel my trial ?

When you get your free 3 day trial, you are free to cancel it within three days or let it expire. We do not automatically charge you at the end of the 3 days we let you make that decision

What is the refund policy?

All payments made are non refundable and we do not offer pro-rated refunds.

Can I pay with a different payment method?

Yes, we do accept Bitcoin/Ethereum, Venmo, Cash app or Zelle. If you would like to pay using one of these methods please click on the contact member to reach out for further instructions.

How is TradeUI different from flowalgo, Cheddarflow or Blackboxstocks?

The aforementioned products only focus on options flow, which is just one of many facets and tools in our platform. We have also added a number of filters and scanning tools on top of live options flow to line up the trade for you. When using the above mentioned websites, a trader usually has to spend an incredible amount of time to learn how to identify patterns . However, our algorithms identify these trade setups for you and bring it to your attention directly.

Can’t find the question you are looking for? Get in touch with one of our team members.